All payments, including deposits and contest entry fees made through the MyGround11 platform, are considered final and non-reversible. Once a transaction has been completed, it is not eligible for cancellation or refund under ordinary circumstances.
We understand that your satisfaction is important to us. Therefore, only situations involving technical or financial transaction errors will be examined for resolution. If you suspect that a transaction on your account contains an error, you must report it within three (3) business days from the date of the transaction.
Once a complaint is submitted, our team will assess the issue and determine if corrective action is required. If your request is approved, the corresponding amount will be processed as a refund within seven (7) working days. Refunds will be credited to your original payment method, usually within ten (10) business days of initiation.
MyGround11 holds the right to cancel any match or event at its discretion, whether or not a reason is disclosed. In such cases, full refunds for the entry fees associated with the canceled contests will be processed for all affected participants, typically within 1–3 business days.
For security and fairness, once a match related to a specific contest has started, users will no longer be able to join that contest or its corresponding game room.
All financial transactions on MyGround11 are securely processed. As the platform is fully managed and operated by MyGround11 GamingZone Pvt. Ltd., no external entities are involved in handling your payments or account data. This exclusive control helps ensure a secure and seamless gaming experience.
MyGround11 is a premier fantasy sports platform created by MyGround11 GamingZone Pvt. Ltd., located at Plot No. 4, Kanchan Arvind Niwas, Sabina Cooperative, Nagpur, Maharashtra 440030.
We wish to clarify that MyGround11 is not affiliated, sponsored, or endorsed by the Board of Control for Cricket in India (BCCI), the Indian Premier League (IPL), or any associated teams or franchises. Any brand identifiers, symbols, or proprietary marks mentioned are acknowledged as belonging solely to their rightful owners, and are cited solely to clarify context without implying endorsement or ownership.
